Clear rules for every item

Fantomu is operated from Syracuse, New York. Use accurate account and contact details, protect your sign-in credentials, and contact us promptly if you notice unauthorized activity. Purchases and selling agreements must be made by an adult who can enter a binding agreement.

List or send only items you own or are authorized to sell. Describe their condition and contents accurately, and use photos and other content you have permission to share. Counterfeit goods, stolen goods, misleading listings, and attempts to interfere with other accounts or transactions are prohibited.

A listing describes the specific copy and included parts being offered. Catalog descriptions and price estimates provide reference information; they do not promise a future resale value. AI recognition and photo preparation can make mistakes and require review against the actual item.

Fantomu may pause a listing or account to investigate fraud, ownership, inaccurate descriptions, payment disputes, or misuse. Contact us to request review of a decision. These policies do not limit rights or remedies that applicable law requires.

Prices are in U.S. dollars. The checkout review shows merchandise, available store credit, shipping, applicable sales tax, and the amount due before payment. Listed prices exclude shipping and sales tax unless explicitly stated otherwise.

Where Fantomu is required and registered to collect sales tax, checkout calculates it using the delivery address and the items purchased, including taxable shipping charges. Fantomu handles tax collection for purchases completed on this site. Purchases completed on eBay use eBay's checkout and tax handling.

Stripe processes card payments. An inventory reservation is temporary; an expired checkout may release the item for another buyer. If payment arrives after its reservation expires, Fantomu reviews the payment and available inventory before fulfillment or refund.

Every beta item is received, inspected, stored, packed, and shipped by Fantomu. You can sell directly to us or consign games for sale after inspection.

During public beta, buyer delivery and mailed-in intake are limited to the contiguous United States and Washington, D.C. Shipping is calculated from the validated address and selected carrier service without a marketplace markup.

Tracking starts after Fantomu buys the carrier label. Carrier scans drive the order timeline; delivery dates are estimates, not guarantees.

Eligible return requests must be submitted within 14 calendar days after carrier-recorded delivery. Returns are reviewed by item, so one line can be returned without returning the rest of an order.

For buyer-remorse returns, sealed items must remain unopened. After approval, the buyer must explicitly authorize the exact quoted return-label cost to be deducted from that return's refund before Fantomu purchases and releases the label. For damaged or materially not-as-described items, Fantomu pays return postage and refunds the affected item plus its allocated share of original outbound postage after review.

An open return or payment dispute pauses any related seller settlement. Refund timing after approval depends on the original payment provider.

Itemized estimates are valid for 14 days. Unitemized boxes receive an offer only after Fantomu receives and inspects the contents. Estimates are not final grading decisions.

Itemized batches estimated at $50 or more receive a free inbound label. For lower-value itemized batches, the label cost is disclosed and deducted from the payout. Box customers initially pay inbound postage and are reimbursed if the inspected batch value reaches $50.

An optional condition-photo report is prepared from warehouse photos after receipt, is visible only to the intake owner and Fantomu staff, and may add up to one business day. Inspection does not close until an opted-in report is ready. A reduced inspected buyout offer always requires customer approval. If declined, the customer may pay the return label at cost or explicitly authorize donation or recycling.

Consigned items are listed only after warehouse inspection. The seller receives 90% of merchandise revenue; Fantomu retains 10%. Shipping and tax are excluded from the seller share, and Fantomu absorbs payment-processing fees.

Pricing changes may pause for review when they exceed 25%, fall outside 0.7×–1.5× verified market value, or reliable market data is unavailable. Sellers may withdraw unsold inventory at any time and pay the return label at cost.

Settlement is eligible after carrier-recorded delivery plus the 14-day return window, provided no return or dispute is open. Failed releases remain pending for staff reconciliation and do not silently disappear.

Store-credit redemption is temporarily unavailable during the initial card-checkout launch. Existing credit balances remain intact.

Buyouts can be paid by PayPal, Cash App, check, or store credit after staff records the destination and payment reference. These are audited manual payouts during beta.

Choosing store credit adds a 5% bonus. Beta store credit does not expire and can be used against any marketplace inventory. Credit-funded refund amounts return to the credit ledger; card-funded amounts return to the original payment method.

Members may advertise their own eBay listings on Fantomu for free. Fantomu charges no advertising fee or commission for these links. Purchases, shipping, returns and any eBay fees are handled on eBay under the terms shown there.

Adverts are linked to the member’s Fantomu profile. Members must have permission to use the listing content and photos, and keep adverts accurate or remove them when items sell. Fantomu may remove unsuitable adverts. Prices and availability are not automatically synchronized with eBay.

We use account details, contact information, delivery addresses, listings, uploaded photos, intake records, orders, returns, payout references, and support messages to operate Fantomu and provide the services you request. Technical logs help diagnose errors, prevent abuse, and protect accounts and payments.

Listings, listing photos, eBay adverts, and profile information you choose to make public can be viewed by other visitors. Account-saved listing drafts, intake photos, delivery details, and payout records are restricted to the people and staff who need them for the relevant service. Avoid including personal documents or unrelated private information in listing photos.

Service providers process information needed for their role: Google Firebase provides authentication, database and image storage; Webdock hosts the site; Stripe handles payments and seller onboarding; shipping providers and carriers receive delivery and parcel details; email providers deliver account and transaction messages. AI photo features send the selected images to the configured recognition or image-processing provider, including OpenAI for Photo Boothify. Review prepared images before publication.

Stripe collects payment-card details through its payment interface. Fantomu stores payment references and transaction records rather than full card numbers. Identity and bank information supplied during Stripe onboarding is handled through Stripe's service.

Cookies and browser storage support sign-in, the cart, saved scanner selections, preferences, and browser-saved Photo Boothify work. When analytics is enabled, Fantomu and Google Analytics can collect page visits, referring sites, approximate device or browser details, and interaction information. Our analytics components honor the browser's Do Not Track setting. Blocking essential cookies or clearing browser storage may sign you out or remove locally saved work.

We keep information needed to provide your account and services, maintain financial and tax records, handle returns and disputes, and prevent fraud. Backups and records retained for those purposes may remain after information is removed from the active site. Contact us to request access, correction, or deletion of your personal information; we may need to verify your identity and retain records required for an outstanding transaction or legal obligation.

Third-party sites linked from Fantomu, including eBay, Stripe, and carriers, have their own privacy practices. Contact Fantomu through the support page with privacy questions. Changes to these policies will be posted here with an updated review date; changes to operating rules will not retroactively remove an agreed return window or payout entitlement.